Terms of Service

Effective Date: Dec. 20, 2025
Company: Ojo AI, Inc. (“Ojo AI”, “we”, “us”, “our”)
Address: 7454 Goldenrod Court, Brighton, MI 48116, USA
Contact: liam@ojoai.us

These Terms of Service (“Terms”) govern your access to and use of:

  1. our marketing website located at ojoai.us (the “Website”), and

  2. our hosted software platform accessible at app.ojoai.us (the “Service”), including related applications, features, and content.

By accessing or using the Website or Service, you agree to these Terms on behalf of yourself and, if applicable, the entity you represent (“Customer”, “you”, “your”). If you are accepting on behalf of an entity, you represent you have authority to bind that entity.

1. Eligibility and B2B Use

The Website and Service are intended for business customers only. You represent that you are using the Website/Service on behalf of a business and that you will not permit minors (under 13 or under 16 where applicable) to use the Service.

2. Website Use

The Website is currently for marketing and contact/demonstration requests. You may not:

  • use the Website to violate laws or third-party rights,

  • submit misleading or false information,

  • attempt to probe, scan, or test our systems without authorization.

3. Accounts (Current and Future)

The Website currently does not require user accounts. If/when we enable accounts (including access to app.ojoai.us):

  • you must provide accurate information and keep it updated;

  • you are responsible for safeguarding credentials and activities under your accounts;

  • you will promptly notify us of unauthorized access.

4. The Service and Customer Content

4.1 Customer Content

“Customer Content” means all data you submit to the Service, including (as applicable) live video streams, recorded video clips, snapshots/still images, audio, metadata, device identifiers, IP addresses, account/user data, and precise geolocation.

You retain all rights to Customer Content. Ojo AI does not claim ownership of Customer Content.

4.2 License to Operate the Service

You grant Ojo AI a limited, non-exclusive license to host, process, transmit, analyze, and display Customer Content solely to:

  • provide and maintain the Service,

  • detect events you enable (including weapons, gunshots, fire, smoke, and intrusions),

  • provide customer support,

  • secure and improve the Service (including debugging, performance monitoring, and reliability).

4.3 Our Role (Processor)

For most Service use, Ojo AI acts as a data processor/service provider and you act as the data controller/business (terminology varies by law). You are responsible for determining the lawful basis to collect and process Customer Content and for providing required notices and obtaining required consents.

4.4 No Facial Recognition / Identification

The Service does not perform facial recognition, facial detection, or identification of individuals, and does not perform cross-camera re-identification or tracking.

5. Customer Responsibilities (Video/Audio Monitoring Compliance)

You agree that you will:

  • comply with all laws related to surveillance and monitoring (including any required notice signage and consent requirements);

  • ensure you have appropriate rights/permissions to provide Customer Content to us;

  • configure the Service settings (including retention) consistent with your legal obligations;

  • not use the Service to harass, discriminate, violate privacy rights, or engage in unlawful monitoring.

6. Prohibited Uses

You may not use the Website or Service to:

  • violate any applicable law or regulation,

  • infringe intellectual property or privacy rights,

  • attempt to reverse engineer, circumvent security, or access the Service without authorization,

  • upload malware or interfere with the integrity of the Service,

  • use the Service to create or operate a competing product using confidential details of the Service.

7. Security

We use security measures such as encryption in transit, role-based access controls (RBAC), and audit logs. You understand that no system is perfectly secure and agree to use appropriate safeguards on your side (including strong passwords, MFA if available, and limiting account access).

8. Support and Service Levels

We provide the Service on a best efforts basis. We do not offer a specific uptime SLA unless agreed in a written order form or enterprise agreement.

9. Fees, Billing, Trials, and Taxes

9.1 Fees

If you purchase the Service, you agree to pay the fees disclosed at checkout or in your order form (monthly or annual billing).

9.2 No Refunds

All fees are non-refundable, except where required by law or expressly stated in a written order form.

9.3 Trials

If we offer a free trial, we may require a payment method and may convert the trial to a paid subscription unless you cancel before the trial ends (details will be disclosed at the time of trial).

9.4 Late Payments

If payment is late, you have 7 days to cure after notice. We may charge a late fee and/or suspend access until payment is received, as permitted by law and your order form.

9.5 Taxes

Fees are exclusive of taxes. You are responsible for applicable taxes, excluding taxes on our income.

10. Third-Party Services (e.g., Stripe)

The Service may integrate with third parties (such as Stripe for payments). Your use of third-party services is governed by those providers’ terms and policies, and we are not responsible for them.

11. Intellectual Property

Ojo AI and its licensors own all rights in the Website and Service, including software, models, and documentation (excluding Customer Content). You receive only the rights expressly granted in these Terms.

12. Confidentiality (Optional but Recommended for B2B)

If you receive non-public information about the Service (pricing, technical details, roadmaps), you will keep it confidential and use it only to evaluate or use the Service. This does not apply to information that is public through no fault of yours.

13. Termination

13.1 By You

You may stop using the Website at any time. For the Service, cancellation terms will be provided at purchase or in an order form.

13.2 By Us

We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or use the Website/Service unlawfully.

13.3 Effect of Termination

Upon termination, your right to use the Service ends. Data handling and deletion will be addressed in our Privacy Policy and/or a Data Processing Agreement (DPA) if you enter one with us.

14. Disclaimers

THE WEBSITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OJO AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR PERFECTLY ACCURATE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OJO AI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

  • OJO AI’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE OR SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO OJO AI FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR USD $100 IF YOU HAVE NOT PAID ANY FEES).

Some jurisdictions do not allow certain limitations; in those cases, limitations apply to the fullest extent allowed.

16. Indemnification

You will indemnify and hold harmless Ojo AI from third-party claims arising from:

  • your Customer Content,

  • your use of the Website/Service in violation of law,

  • your breach of these Terms.

17. Dispute Resolution: Arbitration (Chosen) + Why

Choice: Binding arbitration is often better for B2B SaaS because it is typically faster, more confidential, and less expensive than court litigation, especially when disputes involve technical or commercial issues. The tradeoff is limited appeals and fewer procedural tools than court.

17.1 Informal Resolution

Before filing a claim, each party agrees to try to resolve disputes informally by emailing notice to the other party (for Ojo AI: liam@ojoai.us). If not resolved within 30 days, either party may proceed.

17.2 Arbitration

Except for small claims court (if applicable) or claims for injunctive relief related to IP/security, any dispute arising out of these Terms will be resolved by binding arbitration administered by AAA under its Commercial Arbitration Rules. The arbitration will be held in Wilmington, Delaware (or remotely if the parties agree). The arbitrator may award only the relief available in court.

17.3 Class Action Waiver

Disputes must be brought on an individual basis. You and Ojo AI agree not to bring or participate in class, collective, or representative actions.

18. Governing Law

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules.

19. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting to the Website (or as otherwise noted). Continued use after changes means you accept the updated Terms.

20. Contact

Questions about these Terms: liam@ojoai.us

© All right reserved

© All right reserved