FAQ

Frequently Asked Questions

Building safer communities by teaching cameras how to think.

What does Ojo AI do?

Ojo AI turns your existing security cameras into verified alerts and simple reporting. Instead of staring at live feeds, you get notified when something important happens and can review the event with clear context.

Do I need to replace my cameras?

No. Ojo AI is designed to work with existing camera setups. If you can provide a camera stream or connection that your system already supports, you can usually onboard without changing hardware.

How long does setup take?

Most customers can get started in minutes. The basic flow is: create an account, connect a camera or site, and confirm you are receiving events. If you are deploying across multiple sites or using a VMS integration, setup can take longer depending on your environment.

What kinds of alerts can I get?

Ojo AI is built for security and operations use cases. Common examples include after-hours activity, vehicle activity logs, and camera health issues. Alert types and availability can vary by deployment and integrations enabled.

What is a “verified alert”?

A verified alert is an event that includes enough context to act quickly, such as what was detected, when it happened, and the associated camera and site. The goal is to reduce noise so teams can respond faster and spend less time on false alarms.

How does pricing work?

Pricing is per camera, billed monthly. Each enabled camera counts toward your plan. You can add or remove cameras at any time as your needs change.

Can I cancel anytime?

Yes. There is no long-term contract required for standard monthly plans. You can cancel from your billing settings and your service will remain active through the end of the billing period.

How do you handle security and privacy?

We treat security as a core product requirement. We use standard protections like encryption and access controls, and we aim to minimize data collection to what is needed to deliver the service. If you have specific requirements, contact us and we will walk through your needs.

Who on my team can access alerts and evidence?

Access is limited to authorized users on your account. Use role-based access and least-privilege permissions so people only see what they need for their job.

Can I cancel anytime?

Yes. There is no long-term contract required for standard monthly plans. You can cancel from your billing settings and your service will remain active through the end of the billing period.

How do you handle privacy?

Who on my team can access alerts?

To add a video to your site, click the “Insert” button and navigate to the “Media” section. Then, drag and drop a video component onto the Canvas.